Poor Cancellation Procedure

To whom it may concern:

I did not want to use HelloPeter as a means of contact but this seems to be the only damn way I can get to speak to a consultant from Telkom. This is now the second time I have to write a bad review.

I currently have a Telkom LTE package (100GB 24 month contract). I have chosen to cancel this contract on 02/10/2017 at the Telkom shop in Centurion Mall. Itumeleng was a great person to deal with and explained the procedure to me which I understood. She advised me that someone will contact me to confirm the cancellation within 20 business days, I still haven't received any phone calls. I have now tried to contact the call centre to get a follow up on my case number and cannot get through to anyone, I just keep getting transferred to different departments. The lady told me that because it's a contract, I will receive a final bill at the end of this month with the R1049 plus a cancellation fee (unspecified amount) and the outstanding amount for the router, which was approximately R900 (R50 per month for the outstanding months).

The extra charges for early cancellation does not bother me. What I cannot stand is someone telling me I will receive a phone call and then never getting anything. In the interim, I have been billed the normal subscription fee (R1049) and no final invoice has been sent to me.

Can someone please just freaking contact me and confirm my subscription cancellation so that I never have to deal with Telkom again.

LTE Phone Number: ********** 128 Cancellation Case number: ********** 8