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Andries L

1 reviews | Active since Aug 2010

05 Apr 2016, 12:54

Poor Call centre angent - Charging me on expired c

I Have two contracts with Telkom Mobile, or rather had, the contract expired in Jan 2016 and yet they continue to charge me the monthly fee and require me to jump through hoops in order to cancel an expired contract.<br> <br> I would like to see where in you terms and conditions does this reflect and how it relates to NCA. Furthermore I called the call centre to get information on the account as I have never received a invoice on the expired contact since the inception. The call centre agent placed me on hold for more than 10 minutes, considering that I have to call from my Vodacom phone as Telkom Mobile has no international line and I only have data contracts with them I can't use the contract I have with them to call for free.<br> <br> This is absolutely poor service from Telkom \Again\", and breach of contract, if my account is not cancelled ASAP and all monies owed to me paid back I will take this to the next step with is ICASA.<br> "

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Replies (3)
Telkom
Telkom's reply05 Apr 2016, 15:17
Official
Hello Lappie,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We really do apologize for any inconvenience we have cause to you.


Your reference number is: SM220639

Regards
Luleka
Telkom Social Media Team
AL
Andries L's update03 May 2016, 11:41
Reviewer Update
This has now been almost a month, and no contact from Telkom not even an SMS or something. I even tried to call their Call Centre's again to ask for the executive complaints contact details, but it would have been easier to get world peace after being transferred 5 times i gave up as my air time was again almost used up again. Please note I am treating this reply as an executive escalation, if no response in 3 days i will send this matter to ICASA seeing as that I tried all routes and have proof of all calls including times spend per call.
AL
Andries L's update03 May 2016, 11:41
Reviewer Update
This has now been almost a month, and no contact from Telkom not even an SMS or something. I even tried to call their Call Centre's again to ask for the executive complaints contact details, but it would have been easier to get world peace after being transferred 5 times i gave up as my air time was again almost used up again. Please note I am treating this reply as an executive escalation, if no response in 3 days i will send this matter to ICASA seeing as that I tried all routes and have proof of all calls including times spend per call.