poor call centre agents

<p>i called in at the call centre to confirm that my contract would be cancelled with telkom, and the lady Nomalanga - a very rude abrupt and stuck up one... insisted that i should wait 30 working days.</p> <p> </p> <p>i opened the email from telkom which stated that it takes 21 working days.... i sent these emails of cancellation on the 26th of november to not be disadvantaged in any way.</p> <p> </p> <p>Nonetheless, she insisted i should just wait for them to call me!</p> <p> </p> <p>Then i enquired about the pre recorded notice which advised that july 2016 calls will be billed in Jan 2017... i asked her what this was about and what the amount would be if any. she said that it was not for all customers and i should wait for my invoice.</p> <p> </p> <p>So i told her i did not want to get a shock so if she could check on her system as she is in the accounts department... but she was very hesitant. After asking for her name she asked for my number... and after checking... she said i was not affected.</p> <p> </p> <p>Beyond rude</p>