POOR BUSINESS TELKOM SERVICE

ON THE 13TH JUNE I REPORT MY LAND LINE AND ADS LINE NOT WORKING TOTALLY DEAD GOT AN REFERENCE NUMBER. START PHONING ON FRIDAY 15 JUNE 2018 TO FIND OUT HOW FAR THEY ARE AS THIS IS A BUSINESS LINE. THE AGENT ONLY SAY IT IS WITH THE TECHNICIAN. MONDAY 18 JUNE 2018 STILL NO CALL NO TECHNICIAN PHONE AGAIN TWICE THAT DAY THEY SAY IT IS A FAULT AT THE EXCHANGE. 19 JUNE 2018 SAME FAULT AT THE EXHANGE. 20 JUNE SAME FAULT AT EXCHANGE 21 JUNE THEY GIVE ME A A ESCALATION NR AND A TECHNICIAN PITCH UP NOT AN HOUR AFTER THE CALL. HIS WORDS TO ME AFTER HE DISCOVERED THE FAULT IS 240 METERS FROM THE PROPERTY WENT TO THE BOX ON THE CORNER OF THE STREET, COME BACK AFTER 10 MINUTES AND SAID IT IS AN UNDERGROUND CABLE AND THAT HE REPORTED IT TO THE CORRECT PEOPLE AND IT WILL BE FIXED IN 2 DAYS AS THEY ARE BUSY IN THE AREA. WELL NEEDLES TO SAY IT IS TODAY 27 JUNE 2018 AND STILL NO LINES. I DO THE UNDERSTAND THAT THE AGENT THAT TAKE THE CALLS CAN ONLY LODGE IT VIA COMPUTER BUT SURELY IF THIS IS A BUSINESS LINE IT SHOULD HAD BEEN RESOLVED BY KNOW. CAN ANYBODY PLEASE COME BACK TO ME SO THAT I CAN GIVE MY DETAILS AND THIS LINE BEEN SORTED AS A MATTER OF URGENCY. I MUST PAY FOR TELKOM SERVICE, BUT I CANT USE MY LINES. THIS IS ABSOLUTELY NOT ACCEPTABLE.