Poor business practice and ethics

<p> I had taken out a WiFi contract with Telkom a while ago. I have been looking for a Telkom 3G USB modem for the past three weeks as I will be out of town for two weeks and needed a portable device for internet connection.</p> <p>I checked on the Telkom website and saw one for R199. I went to 2 Telkom stores and was advised that they did not have any but I should check with their customer care department where I could find one. I called and was advised that they could not help me and I must contact their sales department. I contacted them and was again advised that they could not help me and I must go back to the store. I went to the Northgate branch on the 22nd and spoke to one of the consultants who asked me to come back today and he would get one from another branch. I went to the branch today and he did get one, however when he brought it to me it did not look new and there was no packaging or manual. I enquired the price and was told R250. I advised that I had seen it on the website at R199. I was advised that he could only do it for R250. As I urgently needed one I asked to pay by card. I was again advised that I need to pay cash and was given a long story for this. I went to the ATM, withdrew cash and went to the store to pay. When he brought back my change there was no invoice. I asked where was the invoice and was told that as it was a unit from a package with a WiFi modem which had gone for repairs there was no invoice. I asked what about the warranty and was told its my choice if I want it or not and it will not come with a warranty. By this time I was late for an appointment and left the store, very confused and angry about Telkoms business ethics.</p> <p>I have now tried the modem on my laptop and guess what IT DOES NOT WORK. Can someone with seniority at Telkom contact me urgently as I leave this Friday and need this sorted out.</p>