Poor business customer support

I have tried to contact Telkom business multiple times via phone, e-mail (from the website), the website chat, as well as the community forum. I need a simple question answered: how to track my ADSLinternet data usage. I am unable to log into the TI Usage website or the Customer Service Portal. I have spent the whole afternoon trying to sort this problem out, but without any success. I have phoned Telkom twice today, have been on the line for 15 minutes every time before I hang up. I am dissapointment about the customer care.