Poor break in communication.. No sign of empathy!

Ref no : ***. Esc no 94703 I logged a call on the 4/02/2021 to date no response from telkom. I've been with telkom for over 50 years. I've had Telkom remove my adsl to replace with wireless without my knowledge only to find out that this was incorrect information given by a call center agent named sesthu.. I was then directed to sales who confirmed that I need to contact technical support as there is no wireless service migration for my adsl line. I then contacted 10210 and was advised that I would receive and email from openserve to advise when a technician would be dispatched to fix my line.. NOTHING HAS BEEN DONE YET!! I'm a working mother I have 2 kids on Zoom classes it's almost 7 days and I have not gotten anyway with telkom.. This is ********** service knowing that I've been with you guys for just over 50 years. I need this line sorted asap!!!