POOR BILLING SYSTEM

I closed my bank account a while back and notified Telkom thereof. I was asked to ensure that all my payments are made way before the 20th of each month. I have been paying my accounts diligently via EFT and they still put through debit orders which come back unpaid.

Now my accounts have been handed over for collection for these "unpaid fees"!

I have made trips to your branches, called the call centre and sent emails but the case just gets closed. Even escalating it has not helped. The staff also do not provide senior management email addresses to resolve any problems either.

Please fix this or cancel my contract and I will move to another service provide who has a more efficient system as my loyalty has not paid off!

Latest Ref *** 11 July 2019