Poor Billing System

<p>Telkom Debited R298 from my account instead of R407 on the 2nd of June 2017, after i spoke to them about trying to bedit my account in the middle of the month, to my suprice my service was suspended on the 14th June i called them on the 15th but they told me that the money is not appearing on their system, i Sent the statement to the lady by the name of Ms. Mncube and never rep**** to my email, on the 19th i log a case with a case number ********** 3 and the lady told me that i will recieve a call from one of the agent which it never happened, i called again of the 20th to check how far they are with my case and i was told that it takes 48 to 72 hours to solve, today i spoke to the jentleman by the name of Dunnel Frnasman who told me that i did not pay my ac**** for June, i also took his email address and forwaded three payment notifications from February to April, he rep**** to me in the evining after i made several follow ups via emails and he told me he never recieved my emails by that time i was holding a line for supervisor for 40 minutes, after 40 minutes the line just cut off i called again and asked for sopervisor again as everyone i spoke looks like their all confused and don't know their Job, my problem is that when they allocate new data they take the old ones away and that will be a loss to me, and up to now my account is still suspended.</p>