Poor billing skills

I have two data accounts with telkom, out-of no where I recieved sms says my accounts are suspended due to no pay mind you they debit from my account. They debit the 170 for one and don't for the other, why I don't know on the 28th Nov, that time there are funds on my account. I login to check what's going on and I owe 1003rand from where I don't know. I call and I am told to pay 248 for the account mind you both accounts are suspended. I pay, on the 11/12/25. Tell me why today evening they debit the 1003rand that I don't know where it's coming from. I am ****ed off as their communication is the worst. Mind you the reason I have 2 accounts it's because of them. I went in store to inquire as my network was not working and they decided to open an new contract. Sana Telkom!!!