Poor Billing Service

Hi,

My Telkom line has been extremely faulty for almost 2 months, it worked fine for about 2 weeks after installation.

For the last 2 months My longest call time is 20 Seconds according to my account statement, the line is very unstable. The internet is very poor and takes 5-10mins to load a google home page.

A wikipedia page is around 15-20mins. I usually click in history and go and make some coffee.

I lodged this complaint early in December ***

Its been almost 2 months and i am receiving monthly accounts each month.

I called the account service line, they say that i must pay the full outstanding balance for the last 2 months, and then only they will credit the account with the time its been out of order.

Why must i pay it first before it is credited? it hasn't been working, Technical support has confirmed that there are multiple error codes received from my line.

The service is very poor and: I have been trying to move my ISP from Telkom because of the bad service, and that isnt going anywhere either.

I filled in the cancellation form on 12 Dec and even received a reply from :, ********** : acknowledging my cancellation request.

Its almost 2 months now, my line doesn't work, its since also been suspended, so i cant even attempt that poor 20 second phone call either. Google Home page doesn't do a thing now.

can some please tell me what i have to do to either fix this line, or cancel this line?

Neither attempts have been working.

i am not going to pay for months of a faulty service, and then get credit.

Do i have to contact the NCC to have this issue fixed?

What do i have to do?