Poor billing service
I upgraded my 10 + 10 gig contract to a 20+20 gig LTE contract in June after realizing that the 10 gig cap was insufficient for my needs. Telkom advertised the deal for R449 and I signed a contract for R449. They continuously bill me R499 everyone siting the device bill I have to pay for when I still had the 10 gig contract. Every month I call and complain, holding for their slow call centre to have the same issue resolved. Totally unfair and inconvenient.
Good Day vhukhudo-nemanashi,
Thank you for your post.
This is to confirm that your query has been received, the amount for the contract taken is R499.00 including the device and R449.00 excluding the device meaning when the account goes on a month to month that is when we will start charging the R449.00.
We really apologise for any inconvenience caused to you.
Regards,
Portia
Telkom Social Media Team.
Best regards,
Good Day vhukhudo-nemanashi,
Thank you for your post.
This is to confirm that your query has been received, the amount for the contract taken is R499.00 including the device and R449.00 excluding the device meaning when the account goes on a month to month that is when we will start charging the R449.00.
We really apologise for any inconvenience caused to you.
Regards,
Portia
Telkom Social Media Team.
Best regards,