AN
Arthur N
1 reviews | Active since Dec 2017
06 Dec 2017, 09:02
Poor Billing Experience
I signed up for a 15Gigs per month deal at R99 which includes a MiFi Router. I informed the sales agent that I am an existing Telkom Mobile customer with a credit balance on my existing account. What shock to find that my billing was done on a new account without the credit balance on the prior account being carried over, and the service reflecting as SmartInternet-500MB Deal and no clear indication of it being a 15Gig per month deal.
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Replies (2)
Telkom's replyOfficial
18 Dec 2017, 14:31Hi CLM2,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply18 Dec 2017, 14:31
Official
Hi CLM2,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
AN
Arthur N's updateReviewer Update
18 Dec 2017, 17:05Hi Launa. Please note that I had to go stand in a queue at Telkom on Fri 15 Dec seeing that I had not received any feedback on my Hellopeter post. I don't think the senior executives at Telkom have the faintest idea how many more customers they would attract if they actually offered good customer service.
AN
Arthur N's update18 Dec 2017, 17:05
Reviewer Update
Hi Launa. Please note that I had to go stand in a queue at Telkom on Fri 15 Dec seeing that I had not received any feedback on my Hellopeter post. I don't think the senior executives at Telkom have the faintest idea how many more customers they would attract if they actually offered good customer service.