Poor Billing and No Explanation

I have been calling repeatedly over the past month regarding a refund from Telkom and I keep getting the same response "your case is still open".

I have no idea what that is supposed to mean to me as I have had to take an active role to make follow ups on this as of the first time I corresponded with Telkom on the 2nd of October 2017. Today is the 19th of October and I am still getting unclear responses regarding my refund and Telkom has not even bothered to keep me updated.

First and foremost, I would not have known about my refund had I not called Telkom myself regarding my account, and now the issue seemingly has become too difficult to resolve as I have to keep calling Telkom only to be told that comments are being added to my case.

These are very dishonest and unfair practices that only show that financial transparency and integrity does not favor the consumer.

I am deeply angered by Telkom and have even considered escalating this matter. I can not be taken for a ride over my hard earned money.