1 reviews | Active since May 2013
Poor Billing
<p>Last month, I complained that my Telkom account was unusually high and it was explained to me that Telkom opted me in for something without my knowledge. I spoke to Cleo who explained that my debit information will be amended to R374.01, which came off my account. Now, this morning I receive an SMS from my bank informing me of an incoming debit from Telkom for R1,138.36. I have no idea WHERE this number comes from, and the only debit I should be getting is on 1 December in the amount of R499, with perhaps a little extra if I bought data. But not R1,138 - that is the most random number I have ever seen! <br /><br />I've had it up to here with Telkom, and my upgrade is scheduled for 5 December, but I am seriously reconsidering. </p>
Thank you for your post.
Kindly note that we have sent you an email as per our discussion.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
Kindly note that we have sent you an email as per our discussion.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
