BR
Brandon R

1 reviews | Active since May 2013

15 Nov 2016, 08:50

Poor Billing

<p>Last month, I complained that my Telkom account was unusually high and it was explained to me that Telkom opted me in for something without my knowledge. I spoke to Cleo who explained that my debit information will be amended to R374.01, which came off my account. Now, this morning I receive an SMS from my bank informing me of an incoming debit from Telkom for R1,138.36. I have no idea WHERE this number comes from, and the only debit I should be getting is on 1 December in the amount of R499, with perhaps a little extra if I bought data. But not R1,138 - that is the most random number I have ever seen! <br /><br />I've had it up to here with Telkom, and my upgrade is scheduled for 5 December, but I am seriously reconsidering. </p>

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Replies (1)
Telkom
Telkom's reply15 Nov 2016, 13:52
Official

Thank you for your post.

Kindly note that we have sent you an email as per our discussion.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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