Poor Billing / ***

Received invoice on 03.11.2015, immediately contacted the call centre to log a case, case was assigned to Pagge de Jonge on 06.11.2015 only, 20 days later still no response / feedback /solution.They over billed me by R349 for data and overcharged for R156 extra for subscription. I have logged the issue with Telkom way before bill run closes which is the 15th of each month. I have even sent a mail to Grace Moletsane and she assured me that the issue would be resolved. When calling in it was noted by the call centre consultant that my bill did look irregular that's when the case was logged. An email was send to Pagge de Jonge asking her the progress of case but no response from her. I am extremely disappointed in Telkom's service as this is not the 1st time I have billing issues and previously it was never resolved.