POOR, BAD, PATHETIC SERVICE

I ENTERED INTO A 24 MONTH CONTRACT WITH EITA ON 07/08/2013. THE CONTRACT WAS TO END ON 06/08/2015. ON 1 JULY, I SENT AN EMAIL ADVISING OF MY INTENTION TO CANCEL THIS CONTRACT COME 6/08/2015. AROUND 21 JULY, I WAS THEN TOLD THAT I NEEDED TO FILL A CERTAIN FORM, WHICH I DULY DID AND FORWARDED AS ADVISED BY THE CONSULTANT IN QUESTION. THE CONSULTANT THEN ADVSED ME THAT MY CONTRACT WILL ONLY BE TERMINATED ON 31 AUGUST SINCE IT WAS ONLY MADE EFFECTIVE ON 1 SEPTEMBER 2013. I KEPT ON CALLING TELKOM MOBILE REGARDING THE STATUS OF MY APPLICATION BUT THEY KEPT ON TELLING ME THAT I WILL RECEIVE A CALL CONFIRMING THE TERMINATION OF THE CONTRACT. ON 1 SEPTEMBER WHEN I OPENED MY PHONE I REALISED THAT TELKOM CREDITED MY ACCOUNT WITH MNUTES AND DATA AS PER THE PREVIOUS CONTRACT TERMS AND CONDITIONS. I IMMEDIATELY CONTACTED TELKOM MOBILE AND ADVISE THEM OF THIS AND TOLD THEM I AM NO LONGER INTERESTED IN THIS CONTRACT AND REQUESTED THAT THEY SHOULD REVERSE THIS CREDIT SINCE I DID NOT HAVE MONEY TO PAY THEM AT THE END OF SEPTEMMBER. SINCE 1 SEPTEMBER I HAVE BEEN PHONING TELKOM ASKING THEM TO IMMEDIATELY TERMINATE THIS CONTRACT SINCE ITS TIME HAS ELAPSED. I AM BEING MOVED FROM PILLAR TO POST. PLS HELP