Poor And Very Bad Service Recieved. Absolutely Outraged!!!

I have 2 contracts with Telkom My debit order is set for the last day of the Month. However Telkom did a debit much earlier in which I didn't have a problem with. Very Conveniently the next Day they locked my account. My husbands phone was locked. I tried calling but they were unable to take my call the entire weekend due to unforeseen circumstances. I went to the Cresta Branch to get this sorted. No help was provided there. Poor Service. The guy that helped me said he sent the accounts dept my contact details and they will contact me in an Hour. it is now more that 30 hours and I didn't receive a call. Instead I received a message on my phone stating my account is locked and my phone also got locked.

Tried calling Telkom more than 20 times but they are always busy. I hold on for hours at times.

Telkom needs to Value their customers.