Poor and useless service

I recently ported to Telkom mobile around early November. The number was working fine until 28 December, when the number/SIM card just died on me.

I tried calling Telkom, nobody knew what happened. App**** for a new contract to be on the number that went dead, was instead given a new number.

I have been running up and down, trying to resolve this. All I get is useless case numbers.

I went to a store today, was told the system was offline. Apparently your system is offline when you have to service customers, but they were customers at the store applying for new contracts, but somehow your system was offline for me.

This is poor service and says a lot about how you value customers once they’ve signed contracts.