POOR AND UNPROFESSIONAL SERVICE BY TELKOM.

I app**** for the Telkom Fibre deals from R649 p/m uncapped data. It has been two weeks since I've received an sms from Telkom informing me that my application has been successful and the amount of R700 needed to be paid for the installation of the line. The amount was paid on the 13 September 2019. On the 16th September, I received an sms from Telkom informing me that the installation for order number *** is scheduled for the 17 September 2019 between 08:00 and 16 :00 . I then waited on the 17th September 2019 for the Telkom technician to come, unfortunately no one came or called. At 17:00 I then called the Telkom call center to find out what is happening with my order, and the consultant that answered the call informed me that they are not responsible for the installation but she will inform the supervisor responsible to call me back but they never did. On the 18th September 2019, I received a call from one of the technicians informing that he will come for the installation between 09:00 - 11:00, but due to the nature of my work, I could not meet him as I was working in Johannesburg that day. Later that afternoon I received an sms from Telkom informing me that another appointment has been scheduled for the 20 September 2019 between 08:00 and 10:00 in the morning, and no one came still. I then called the call center again around 11:00, and the call center consultant, told me that he cannot see the name of the technician that was allocated this order on the system. However he gave me the name of the supervisor responsible which is Gary. I then called Gary and ask him with what is happening with this order and he said he will send a technician to go and install the line. Unfortunately the technician never came, that was around 15:17 in the afternoon. Around 15 :48 I then inform him (Gary) that no one came to the premises. Eleven minutes after informing Gary , I received a call from the following number *** and the guy was very angry because he claims that he came to the property and the job that was needed to be done there required more time. He was also very agitated about the fact that I called Gary and reported this matter. He preceded to threaten and informed me that he will be unable to proceed with the job in a short space of time as he has other commitments and that he can only do the job on Monday,23 September 2019. I then informed Gary about this call, and then he promised that he would send someone on Monday,23 September 2019 , but due to the access issues around the premises regarding the poles in other people's properties, they will inform me when they arrive. At 10: 02 today I sent an sms to Gary requesting the update, to my surprise the information provided was different to what he said on Friday, 20 September 2019 as he was once extending the time frame to Wednesday and Thursday for the installation, I am highly disappointed at Telkom as they do not adhere to their policy which says installation should commence within 24 hours after payment . This establishment does not value their customers and quite frankly I am frustrated with the service. I demand to be referred to someone who will be of better assistance because this has been dragging since the 16th of September and being digitally connected is a vital part of my household hence this review.My details are as follows : ***. I will be awaiting your call.