Poor and unfair treatment

26 December 2024 I activated a claim through their insurance company concerning my lost phone they responded that they got all the necessary documents, I kept on following up 30 December 2024 till 20 February when they said 1 document is missing and I sent that document again when Grany acknowledged that all documents are in order and I continued waiting till they send me an sms stating that “Hello Ntombizodwa. Your Telkom Device Insurance, underwritten by OMART Insure, a non-life insurer, claim has been suspended. For more info contact us on *** or email ***. WWAS Auth FSP 12964. And I called and spoke to Zinzile Masango telling me I must do the favour by sending an email motivate in order for them to un-suspend my claim that was never actioned by them from 26 December 2024 till 27 March 2025 where else they kept everything with them and did nothing only sending me Automated emails.