Poor and unfair service as well as abuse of power by blacklisting clients with ITC

<p> </p> <p style="margin: 0in 0in 10pt; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';"> </span></p> <p> </p> <p style="margin: 0in 0in 10pt; text-align: justify; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';">I was blacklisted by Telkom for an account I closed/ attempted to close at their woodlands branch in Pretoria for several months. I recently did a personal credit check with ITC and discovered that TELKOM has blacklisted me. Subsequent to the ITC review, the Telkom debt collectors </span><span style="color: red; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';">(BLAKE COLLECTIONS) </span><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';">called me to inform me that I have to pay the outstanding amount (monthly fees post the cancellation date). Hereunder is an email which I sent to the debt collectors explaining my story and providing do***ented proof that I do not owe them. The latest communication I received from them was that the account has been closed but of concern to me is that I am still blacklisted and I was never given feedback or an explanation of what happened. </span></p> <p> </p> <p style="margin: 0in 0in 10pt; text-align: justify; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';"> </span></p> <p> </p> <p style="margin: 0in 0in 10pt; text-align: justify; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';">The email:</span></p> <p> </p> <p style="margin: 0in 0in 10pt; text-align: justify; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';">Attached are do***ents relating to the nonpayment of the account. Further to the do***ents, I urge you to check your records Re case no ***6. A call was logged at the Telkom branch on the 08 of May 2015 requesting a cancellation of the account. Of noteworthy is that this call was logged at the beginning of the month but because there was load-shedding, I was promised that the request will be loaded as soon as possible.</span></p> <p> </p> <p style="margin: 0in 0in 10pt; text-align: justify; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';">I noticed the next month that an additional subscription was imposed on the account. Another call was logged on the 02 of June to this effect. </span></p> <p> </p> <p style="margin: 0in 0in 10pt; text-align: justify; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';">The same was done in July and August but nothing happened. </span></p> <p> </p> <p style="margin: 0in 0in 10pt; text-align: justify; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';">I still have SMS messages from Telkom on the above claims and in addition, I have attached the form that was completed in-store in August 2015 which was printed at woodlands in March 2016 when a fifth call was logged.</span></p> <p> </p> <p style="margin: 0in 0in 10pt; text-align: justify; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';">I must also mention that it is unfair for the service provider to bill a customer outside the contract agreement. According to my agreement with Telkom, the condition was that this was a top-up account which automatically meant that the moment the contracted bundles are used up, the services were terminated until the next batch/ month unless we top-up. </span></p> <p> </p> <p style="margin: 0in 0in 10pt; text-align: justify; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';">However on two occasions, I received high bills, and upon enquiry, I was informed that when I requested a sim swab, the person who loaded the simcard did not update the contract information. </span></p> <p> </p> <p style="margin: 0in 0in 10pt; text-align: justify; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';">As much as I did not agree with the claim, I paid that amount and decided to terminate further engagement with the company because that is unfair and I wonder how many other customers experience this.</span></p> <p> </p> <p style="margin: 0in 0in 10pt; text-align: justify; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';"> </span></p> <p> </p> <p style="margin: 0in 0in 10pt; text-align: justify; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';">I request that you look into this matter urgently and clear my name, because I have been informed that I am blacklisted despite all the efforts and information on your system.</span></p> <p> </p> <p style="margin: 0in 0in 10pt; text-align: justify; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';"> </span></p> <p> </p> <p style="margin: 0in 0in 10pt; text-align: justify; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';">If this matter is not resolved as soon as possible, I will further cancel the two other prepaid simcards I have with Telkom and will do everything in my power to sensitize other users.</span></p> <p> </p> <p style="margin: 0in 0in 10pt; text-align: justify; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';"> </span></p> <p> </p> <p style="margin: 0in 0in 10pt; text-align: justify; line-height: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #555555; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';">Thank you</span></p> <p> </p>