POOR AND ********* CUSTOMER SERVICE!!!

I have 2 contracts with Telkom and went into the Telkom Express store in Clear Water Mall on 26 November 2019 to take out another cellular contract. I was ill advised on a particular phones picture quality since they do not have most phones on display or in stock. I proceeded with the contract based on the advice given by the agent (Martha Pule). I requested a sim swap and to date this has not been done. I returned to the store the following weekend stating that i am not happy with the phone and was told that i can swap the phone out by the manager (Cindy Schoeman) and the agent who was assisting me at the time (Josiah Mudua). Once again, they didn't have stock and told me to come to the store on Monday. I returned to the store and was informed that Josiah and Cindy was out of office. The agent (Tiisetso Masooane) kept me in the store for more than an hour while she was on the phone with the manager who denied asking me to collect my phone on Monday. I have lodged a complaint via the call center, i have sent emails to Telkom and have been to the Telkom express store several times and have been turned away. I can apparently only deal with the dishonest store manager who told me i have an attitude and she will not help me. They now say that my cancellation has not been processed and they can't tell me why. They cannot tell my why my sim swap takes more than a month. Josiah stated that he does not know why his manager is being dishonest as he was witness to the conversation and so was my husband. He mentioned that he will discuss the matter with her when she is back in the office and revert before the end of 2019. I have still not heard back from him. The service is pathetic, i would not recommend that anyone uses this store. They don't have stock, they have a lack of knowledge with regards to the features of the phones and treat customers like a number. Most of all, they hire ********* managers to run the store.