Poor and unacceptable service, or rather no service at all

Good morning. I am terribly disappointed and filled with irritation due to telioms disregard for customer understanding and satisfaction.

On the 12th November 2018 I requested a relocation for my adsl 4mb line from Mpumalanga to Johannesburg. They immediately cut off my wifi even though I informed them I will be moving on the 16th November 2018 only.

After moving to Johannesburg, I waited two weeks for a technician to come out to my new address. The technician left without any explanation. I waited for feedback untill the 4th of January 2019 when I decided to call in and enquire. I then found out that my adsl line has been cancelled with notifying me and I still owe Telkom for the months which I had absolutely no service at all from Telkom. I asked that my landmine be cancelled aswell. They handed me over to their collection department and with numerous communications via email they sent back the file to Telkom, I received an SMS saying my matter has been resolved together with a reference number.

So now, in the 6th month of 2019 I receive another invoice stating I owe Telkom R1243 for their services, which I haven't been able to enjoy since the 12th November 2018.

I have stopped their debit orders in January 2019 when I found out they have cancelled my line without informing me. I cannot pay for a service which I am not using, they have no proof of ever installing and cabling to the new address for wifi nor landline usage, yet I am still billed as if I'm using any of their services.

This is purely pathetic and unacceptable.

I would not advise anyone to make use of Telkom.