Poor and unacceptable service

Our landline, along with those of our two neighbours stopped working early in December. The problems were reported and reference numbers received. Earlier this week I went to the Telkom office at the Westville Pavillion to complain as it is a month of no service. They arranged for someone from their technical division to phone me. A lady phoned me almost immediately and I gave her the details of the three phones in question. She promised to escalate the problem and said I would be contacted by cellphone. Todate, nothing, except that Telkom are quite happy to continue charging rental on a system we can't use. Very poor service.