POOR AND PATHETIC SERVICE - NO FEEDBACK

I wish to report poor and pathetic service from Telkom SA. After trying to submit an online order on 2nd October for Mobile internet for my home I spoke to a consultant and expressed my desire to order their R199 per month 5Gig package which comes with a LTE router. I was informed the contract was concluded on the phone and that I would receive feedback within 5-7 working days. Up to today I have not heard anything whatsoever and today was the 7th working day. I try the 10213 and call center numbers but have to hold on for more than 10 minutes and still no answer. This is unacceptable. Telkom is clearly not serious about business. I request to be called back without further delay to advise on the outcome of my order and if the contract was approved and when I will get the ordered package. If not successful I need to know the reasons why.