POOR AND PATHETIC SERVICE FROM TELKOM AGENTS AND MANAGERS

It is so disappointing that people in authority at Telkom do not respond to emails and keep tot heir word , no wonder the agents are so blatant , as people that have a responsibility to ensure customer services do not live those values. I changed bank account in July last year, however Telkom persist in billing the old account and now charges me fees for returned debit orders and over an above the bank charging their fees .Telkom promised to pay me back all the charges i have it in writing from Patricia , now i am being told that I will not get the fees back, also as discussed with Nomzi Komani she promised to pass all the credits, now i do not get responses to my emails and i messages to say the full amount to be debited, how ridiculous is this, I do not get services every day from-4.30p, to 9 and during the day the connection is so intermittent, i pay a LTE contract however cannot enjoy using the services as we cannot watch movies, the query has been logged since last year however still no feedback