Poor and pathetic service

On Thursday 6/06/2019 I went to Telkom mall of Africa to get the statement for a business account, a lady at help desk said they no longer issue the statements without the I'd and a company letter head. On Tuesday 11/06/2019 I went back with the I'd and the letter head, lady at a help desk said they don't need those documents but the owner of the business must come and get the statement personally or I must call 10217 and request a statement. When I called the number I spoke to the lady by the name of noxolo who kept on insisting that the address I am verifying is wrong,(how can I quote a wring address if we have been on the premises for 10 years) I told her can she please e-mail statement she said she will e-mail me with the e-mail on a system I asked her because we can't get e-mails on the one on the system she said she can't change it. How can we make payment if your staff cannot help is just to get a simple statement so that we can pay. We opted to go and collect the statement because for many years we requested statements by e-mail we never got one. Telkom has the most poor service I have ever come across, you don't value your customers and you are keeping us hostage. We are moving our number. You may think you are a bog company but slowly but surely you will lose a lot of business to the companies that you think are small. Very horrible service.