Poor and pathetic service

So my partner and I decide to join your network because it seemed promising. Lord was I wrong, this is by far the worst decision I have ever made. I ran out of contractual data so I load R40 airtime to load the 250MB data. I decide to check my balance and discovered that it's R39.80. Now this is after loading the airtime. Let me also advise you that the airtime was not used, no apps were running and mobile data was switched off. I ignore the 20 cents and proceed to purchase data only to receive a message of insufficient airtime and a balance of R34.57. I phone the Telkom call centre and spoke to Brandon who advised me to call back after an hour once the system has updated as it does every hour. I call back after an hour and I get through to Slindokuhle who informs me that there was no usage of the airtime as per your system reports and transfers me back to the queue because she couldn't answer as to what happened. I get through to another agent who put me through to her supervisor who couldn't seem to get her story straight. One minute she tells me that your systems update every three hours, then she says it update every hour and finally tells me that theres a system upgrade. I asked to put me through to someone else because I was tired of her lies. I spoke to Mechan Naidoo who was also not very helpful. As much as it might be a couple of rands I would like someone to answer for the money I lost out of as this was the second time I was experiencing this with Telkom. My partner even spoke to Zandile Nombela who was rude and unprofessional. She pretended to place her on hold after she request a manager but Zandile placed the phone on the side and had a conversation with her colleagues laughing in the background. Is this the service we joined your company for? I feel ****ed. What a way to ruin my Saturday and making me purchase more airtime to get the data. I feel so ******, cheated and as if I've been held at random by your company. ???????