Poor and disgusting service

I spoke to Gamo from the Telkom customer service department who does not even know the meaning on how to assist the client. She was very unhelpful, cut the call while I requested to speak to a manager. Could not even properly explain the process on how to assist with the cancellation of my contract. There was long silences on my call and kept refering me to the web portal when I clearly told her that I would like to do this in writing or telephonically.

I would like a copy of this call recording. I cant imagine someone of this nature can be working in customer experience.

She has provided an absolute Pertic service!