POOR AND DISAPPOINTING CUSTOMER SERVICE TELKOM

My land line at home is out of order since July 2015. I have logged numerous calls to Telkom and to day date nothing as been done. I was told it takes 5 - to 10 working days until a technician assigned. I received a sms thereafter a technician is attending to the matter. To date every second day I call Telkom, with no vain and nothing as been resolved. I get told the same lame excuses, that there is a shortage of staff, a technician is on call or they cannot understand why it as not been resolved. I t ask to speak to the manager, I get told he is busy and will call back in half and hour. I speak to the supervisor and she tells me this matter will be attended and she will call me and nothing ever gets done. Everyday when I call I got to repeat all my references numbers and give them the same story. All I get said it is a call Centre and they just pass the message through and will send the email to the manager. Its going to four months and this matter as not been Resolved.<br> I have also been told by the consultant at the call centre when I call, don't worry don't pay your service charge for the months to Telkom .. Pathetic. HELLO I need my telephone lines up running!!!