Poor and ********* business practices

My husband had a stroke. His contact was vknibg yo and end December 2020. I was told to take the original power of attorney and have the changes made ..overport branch. Back and forth with the staff at this branch directing me to numbers to call. Upon calling the numbers they tell me go to the branch. I had to registerr as a new customer in the site abd received a phone call only because Telkom thought this to be new business. After telling the consultant my issues she advised rhe staff at overport dod not know their jobs!!!! I eventually took it upon myself to go to Musgrave branch where I received all the assistance to sort the contacts thank you musgrave. . I was surprised and shocked to note the one contracts was renewed even without our consent. How does this happen. What bad shocking ********* business practice.

Krishnie