poor and arrogant service

I logged a call on 14/12/2015 for my phone line and router not working. I have phoned daily because you dont get any responses. Everyday I have to hear that the technician is busy with the problem. Im waiting for the technician or the manager to phone me since 18/12/2015. No response again. Just phoned again now and spoke to the most arrogant agent that refused to give me his name or for me to speak to his supervisor. Still my problem is not resolved but I must phone daily and hold for impossible periods of time to try and update myself. I have never received such poor service in my life. Why must it take almost 2weeks to assist me. Please phone me as I have left my numbers many times.