Poor and apathetic service

I went into a Telkom store to change my Unlimited Home Fibre from 20Mbps to 10Mbps three weeks ago. Their system was down and the consultant took down all the details and promised that it would be taken care of once the system was up. Needless to say I called Telkom to-day to confirm the change and was told that it had not been done. I was told to call sales on 10213 to request the change which I did. After going through all the details again with a sales consultant I was told that I should call back after the end of the month as they could not make changes to my account until the latest monthly payment had been received. This monthly payment is on a debit order! How can you not make changes that come into effect from a certain future date. Poor service and no desire to help your customer will lead to loss of business.