Poor Aftersale service

i took a contract out for a Asus fonepad in 12 December 2014 at Parow centre branch. At the time it was never mentioned to me that i have to deal with a third party if any thing goes wrong with the device. More than two months ago i went to the store ,because the device wasn't charging properly. i was than told that i have to contact platinum warranty i got hold of them spoke to JD and than send a email to him. he never got back to me , no answer for more than a month. Finally got hold of them, i explained to them that the fonepad is working, but you have to keep it on a angle in order for it to charge. they arrange the collection of the device and at no point i was told that there will be extra cost involve. Shortly thereafter i got a quote for R2375 to have the device replaced because the motherboard is faulty. after all the struggle the device was send back and now not working at all. i phoned Elroy at Parow centre. emailed everything, but still waiting since last week. This is poor service from such a Big company and, as we feel to cancel all business with Telkom. If our R800 pm is not good enough, myself and my husband will no longer do business with Telkom.