Hellopeter
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1 reviews | Active since Dec 2012

09 Mar 2018, 08:18

Poor After Service Support

The tele communication who provides "The Best" data deals but pathetic signal. Telkom after customer service is very poor. Queries don't get resolved but closed. Their affordable packages isn't worth the stress of poor signal poor support.

Case number is ********** 1.

0
Replies (3)
Telkom
Telkom's reply02 Apr 2018, 10:00
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

's update10 Apr 2018, 12:28
Reviewer Update
Good Day Tumelo My mobile numbers in question are: 1. *** 2. *** ID no. *** 08 5 Case No. ***1 Please advise as to why when I don't have data that I purchase as prepaid, the "free" whats app data that I get with my contract, doesn't work. I have to have prepaid data for the 2GB contract whats app data to work.
's update12 Apr 2018, 09:00
Reviewer Update
Good Day I received an email to state that the case has been closed. This query is linked to my complaint about the signal issue. My query isn't resolved yet the case has been closed. To solve my own query, I have decided to get a Cell C sim card as there is a Vodacom tower in our complex that powers Cell C. I rather give my support to Vodacome & Cell C as Telkom ignore concerns & keep closing cases that are not resolved. I am also trying to get clarity as to know why the contract whats app data doesn't work if my prepaid data is finished. Can someone please call me to clarify???? If I didn't have a Telkom contract, I would have just changed my network to Vodacom. Telkom advertises all the nice deals but the after service customer service is pathetic!!