Poor after-service

I signed up with Telkom Mobile in Dec of 2017. While having a Cell C contract which was due to expire and end in Jan 2018. I still had data and would receive it for the last time to my Cell C number in Jan. Therefore I did not opt for the porting of my number at the time, however, it was not offered by the consultant who assisted me at Vangate Mall. She advised me that it can be done online. I took her word for it. I eventually visited the same store at the beginning of March to have the porting processed. Their system was apparently down and they completed a form and advised that it will be done the next day. That did not happen and therefore went in the next day to have it processed. Their system seemingly worked as I received an sms while at the counter which contained a code required for them to complete my request.

After more than 2 weeks it was still not processed. I visited Telkom Canal Walk and where I was informed that the request to port my Cell C number to Telkom had been cancelled somehow. The consultant the assisted me with porting my number a second time. It's now the 3rd of April 2018, and still my number has not been ported. What does it take for this process to be completed?

The after service received from Telkom has been the worst I have ever experienced from a Service Provider. They really don't care. We're all just numbers on a page to them. Vangate Mall's staff are the most unprofessional of all the Telkom stores I've visited. I doubt they are being monitored or even managed properly.

If you are thinking of moving over to Telkom Mobile for their great deals. DON'T. The deals are good but the service sucks.