POOR AFTER SALES SERVICE FROM TELKOM

I ordered a Huawei router and sim. The delivery was initially stalled because no home address was given to the courier. Just the name of the city. It also had the incorrect surname on the package. I eventually took delivery on Wednesday 25th of July. I called it in to 081180 to have the Wi-fi turned on. I was promised that it would happen within 24 hours. I called again and again, and each time I was sincerely promised that it would go on. It is now 5 days - 300 hours later, and I still have no connection. I am so disappointed and frustrated with Telkom's lack of commitment.

My contact number is ***The ICCID number is ********** 0 ********** 05 Please help!!!