Poor After Sales Service

I can totally relate Service 2(see similar complaint made by on the 19 March 2015). I bought a laptop from Telkom in Sept 2014 and my laptop had to go in for repairs in Sept 2015. Went through the same dilemma at the Telkom Direct store. Eventually got the laptop picked up by Let Me repair. After having received it, I found that my laptop worked fine for a month and then was back at square one. This frustrated me so much so that I just kept quiet about it knowing that it may have cost me an arm and leg to get assistance from Telkom. I just said to myself that I would never take a device from Telkom again. Telkom has the best deals in comparison to their competitors but what's the use of having the best deals if you cannot communicate properly??? My biggest problem with Telkom... COMMUNICATION. I would have also really appreciated if I was told prior to signing up for the laptop that Let me repair is responsible for warranty on it. Communication is key Telkom.