Poor after sales service

Subject: Complaint Regarding Poor After-Sales Service To whom it may concern I am writing to express my disappointment with the after-sales service I received at your Telkom store in Midlands Mall.

Prior to 12 October 2024 my husband called Grant, the manager, to schedule an upgrade for two contracts. He requested us to come in only after 2 pm Upon arrival around 4 pm 12TH October 2024. We left the store at approximately 5 45pm The battery malfunctioned on the 19th October 2024 which was at 39% when I went to sleep, at about 3 am I tried to check the time the phone was switched off. I switched it on only to find that the battery dropped to 1% and wouldn’t charge. At 7 am I put the phone to charge again only to find that the battery charged up to 19% even after two hours. I am concerned about its reliability. We were told by the consultant that the phone will be replaced within 7 days of purchase if we envounter any issues and yet I am encountering unnecessary obstacles , rude consultants and unhelpful responses. I have sent numerous complaints to the complaints dept, escalation department, and several surveys and called the telkom call centre. To date no helpful responses