Poor After Sales Service

I bought a laptop from Telkom in Feb 2014. My laptop had to go in for repairs in Feb 2015. I went to the Telkom Direct store at Vincent Park, East London. I was simply given a telephone number to call and the lady informed me the Telkom store does not deal with laptop repairs? I phoned the number and only then found out that my laptop had to go to George to a company called Let me Repair. They collected my laptop and yesterday I was told my laptop had been lost.....I do not want to go into the detail about this.....I did submit a complaint about Let me Repair - George. ( See all the complaints on Let me Repair on this website..) Why does Telkom not handle the query on behalf of the Telkom client? This contract is between Telkom and myself? Clint at Telkom Direct , Hemingway's Mall told me Telkom is not responsible for the \warranty"on the device??? I think all clients should be informed about this policy before they sign up for any laptops at Telkom!!"""