Poor ADSL speed

I have a 2MB uncapped ADSL account with Telkom, last year I had no issues and were receiving 2MB line speeds. This year from somewhere in January I noticed a very slow line speed. Downloads were slow and I could barely watch something on youtube. I phoned my ISP (not telkom) and they told me my line is syncing at 1MB/s. I phoned telkom and logged a fault, they sent a guy to my house, he could not change my speed, another guy then phoned me and said he'll give my details to the department that can deal with this. Next day I get a SMS that the issue have been RESOLVED. I'm still on a 1MB line, getting download speeds of 30kb/s and I'm paying for a 2MB line. HOW can they just change me to a 1MB line without asking / telling me and off-course I'm still paying as usual. Now I probably have to call the callcentre again! and wait an hour on the phone. This is poor service, utterly poor. We're supposed to just shut up and pay and they do what they want. <br> <br> Mr Johnson