1 reviews | Active since Mar 2016
POOR ADSL SERVICE FOR MONEY
Internet speed has been really slow for the past 2 weeks. I am paying for a 4meg ADSL line with download and upload speed of less than 700kbps.<br> called customer service and they logged the fault on sunday 13/03/2016 (ref 160CTK130316) and monday morning i got an sms that the fault was resolved but i was not.<br> logged another fault on Wednesday 16/03/2016 (ref 663CTK160316) and got no feedback.<br> This morning (saturday 19/03/2016) I called AGAIN and i was told that the fault still needed to be attended to by an electrician and then i got an sms a few hours later AGAIN reporting that the fault had been resolved but STILLL sitting with an internet connection that can hardly browse.<br> POOR POOR POOR service for the money im paying.<br> IF this continues i will have no choice but to cancel my line with telkom altogether.
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is SM215136
Regards
Hilary
Telkom Social Media Team
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is SM215136
Regards
Hilary
Telkom Social Media Team
