MV
Marlies V

1 reviews | Active since Mar 2009

28 Feb 2016, 13:00

POOR ADSL SERVICE

Since November 2015, and after numerous fault loggings, uncountable reference numbers, I have yet to enjoy ONE DAY of uninterrupted ADSL or a service from Telkom. I am paying every every month, but no service is delivered. Currently I have 1 Mbps and much less, so there is no service. In January we were without email server for more than 3 weeks. Compensation ! Nothing.<br> I have spent a small fortune in purchasing and using my own data to do my work. Will I be refunded for this? I guess not ! Cannot send my monthly statements. When is somebody at Telkom going to pay attention to the complaints and gripes of their dwindling customers. Am seriously looking at alternatives, as this is a definite NO NO.<br> <br> TELKOM - wake up and deliver service, QUALITY SERVICE - for the price you charge. There are alternatives with much better service and a more competitive price.<br> Fault loggings - it takes an average of 15-30 minutes before somebody anwers the phone, and when somebody answers, they are so ****** rude, disrespectful, arrogant and sarcastic. This happened on Friday, arrogant woman just cut me off when told she must stop being arrogant and sarcastic, she is there to deliver a service.

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Replies (1)
Telkom
Telkom's reply28 Feb 2016, 17:22
Official
Hello marlies,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.



Your reference number is SM206266

Regards
Telkom Social Media Team