Poor ADSL service

We have had intermittent ADSL service since middle of December 2015 This fault is still open with Telkom currently, and there were many others before it. :59CTK120116<br> <br> We have a red light on our ADSL modem EVERY DAY, and have to restart it 3 to 4 times a day. When we tried to log a dispute and tried to refuse to pay the account because of it we were told by the call centre that our services would be discontinued, and no one would attend to our issue. We want to cancel the whole service and move to another more reliable supplier. Telkom seem unconcerned. Telkom have tried to rectify the issue, but thus far have not been successful.<br> <br> We as consumers are VERY irate about this as we cannot log a dispute or refuse to pay the account until the fault is rectified??<br> <br> How can we report this to the consumer board?<br> <br> Thank you