BH
Ben H

1 reviews | Active since Jul 2011

06 May 2015, 14:42

Poor ADSL Service

As a ADSL user we are highly frustrated by Telkom's poor ADSL service. If it is not unreliable and intermittent connection, it is unworkably slow. Several technicians visited our site only to tell me that the problem is due to distance from the exchange or faulty modem. Our line speed had been deteriorating at an alarming pace and although we still pay for 2Mb we hardly ever get any better than 200 Kb.That is not even 10% of what we are paying for. <br> <br> We have not moved further away from the exchange, in fact we've been at the same address for 8 years. I've also replaced the modem twice with NO success.<br> <br> I am now at the point of cancelling my ADSL service as it is a complete waste of money.<br> <br> <br>

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Replies (1)
Telkom
Telkom's reply06 May 2015, 15:02
Official
Hello Benhollie,

Thank you for your post.

Kindly be advised that we are currently investigating your line issue and we will revert back to you with feedback.

Your Social Media reference number is SM108906.

We sincerely apologise for the inconvenience caused.

Should you have any further queries, please e-mail us at ***.

Regards
Tebogo Mongale
Telkom Social Media Team

Best regards,