Poor ADSL & Phone Line Service

Our DSL Line and Telephone have been experiencing intermittent and connectivity issues since the 8th December, a ticket was issued - 137CEK081215. Only on the 16th did a technician arrive, he examined the phone to see if it was working, then ran a speed test on our internet line, he then subsequently went to the local exchange and no errors were found so Telkom decided to close this ticket. But the problem was still there, the internet loses connection up to 30-40 times a day - . We took the matter further and purchased a new ADSL Router as well as the filters, but this was in vain.<br> <br> On the same day we had to open another ticket - 36CEK161215, no one has bothered to physically examine the phone lines, and the only answer we receive is that a technician is assessing the problem. <br> <br> On the 19th, we went to the local Telkom Branch in East London, Hemmingway's Mall to find the progress of the matter, and we are still waiting a response from the Manager. I currently have no stable internet access and I am unable to use the phone due to the distortion, how can I pay for a service that I am unable to utilize.<br> <br> Hennie<br>