Poor ADSL Performance

Three months ago Telkom promised home users the most awesome 4MB ADSL deal. It persuaded me to upgrade my ADSL to 4MB (Cost me more than before). Little did I know that Telkom will not deliver on their promises.

Now Telkom have already billed me 3 times for a 4MB service that actually is a 1MB ADSL service. I have logged calls and had Telkom Technicians visit to confirm my modems and home connection is fine. The last technician really tried hard but he has no influence on the cable crews. He also confirmed no errors on my side to the pole.

The latest stunt from Telkom is to blame the cable (most probably true) but it means the my call can remain open indefinitely and I can no longer phone the call center to log a new or continuous fault.

As a last resort I am trying Hellopeter in the hope that someone in Telkom see the report and have to will / desire to solve customer problems before I get ********** for the fourth month in a row. If this fails then I will have to try sending a letter to our president.