POOR ADSL LINE - POOR CALL CENTRE

We have a 10mb ADSL UNCAPPED Business line and not even getting 1MB download. We have made several calls and reported the fault, but nothing is being done and we keep getting charged for a 10MB line and no credit for the extended periods of \downtime"<br> <br> Speed Tests:<br> 23 Dec @ 15:44 - 0.29 DL and 0.70 UL<br> 23 Dec @ 16:47 - 0.99 DL and 0.69 UL<br> 23 Dec @ 18:19 - 1.05 DL and 0.83 UL - fastest few seconds in a month<br> 23 Dec @ 22:23 - 0.33 DL and 1.61 UL<br> 24 Dec @ 09:49 - 0.36 DL and 0.87 UL<br> 24 Dec @ 11:56 - 0.61 DL and 0.80 UL<br> 25 Dec @ 09:01 - 0.38 DL and 0.84 UL<br> 26 Dec @ 12:57 - 0.68 DL and 0.77 UL<br> <br> The technician came out and saw there was an error on the line and tried to fix it. No change in download or upload.<br> <br> I attempted to resolve the issue with the Telkom online agent chat and spoke to an *********** idiot called Mojalefa Kole. What a waste of space. he could not do anything and when I told him that i am running out of option in resolving this issue and will turn to social media"