YE
Yazeed E

1 reviews | Active since Aug 2015

20 Jan 2016, 21:00

Poor ADSL Line Lenasia Ext 9

Good Day<br> <br> Please refer to my previous query SM172561.<br> <br> My ADSL line is syncing at 1Mbps downstream and 0.5Mbps upstream with a Line Attenuation of 58.5db downstream and 31.5db downstream and with a noise margin of 7.9db downstream and 14db upstream.<br> <br> About 3 weeks ago my speed test results on SAIX was a download speed of +-0.8 to 0.9Mbps and a latency of 300ms. <br> <br> Can you please rectify the issue.<br> <br> This issue has kept on happening over the past 1 and a half years as can be seen by most of my previous queries. In that time I was forced to go from a 2Mbps line to a 1Mbps line which is still unstable most of the time.<br> <br> Can you please rectify the current 1Mbps line stability for my line and advise on when (or if) I will eventually have the option to upgrade to a faster line (that is also stable, preferably a 10 Mbps line)<br> <br> Thank You.<br> <br>

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Replies (1)
Telkom
Telkom's reply20 Jan 2016, 21:17
Official
Hello yazeb,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.


Your reference number is: SM190338

Regards
Ruksana
Telkom Social Media Team